Dear Apple, You’re A Customer Service Zero

To the staff at the local Apple store,

You suck big, slimy rocks covered with sharp objects.

Imagine being such a big moneymaking company that customer service takes second place. A very distant second place.

Someone comes into your store, wanting to do the right thing: turn in a lost and very expensive new iPhone, hoping you can find the owner. And you don’t even allow that person into your store, let alone stoop to performing such an act. “That’s for the police to do,” you say. Really now? The local cops have the time to stop chasing crime, plug in every new phone that comes down the tech pike and hunt down the owner? That must be the twenty-first century version of the fireman showing up at your door to get Fluffy out of the tree.

Must be nice to be able to make a lot of money and diss people. But then, you know it’s a throwaway society. Lose a phone…oh, well. Just go buy a new one. Or get Mom and Dad to buy it. No big deal, right? You know that a certain percentage of people will lose or break phones rather than treat their purchases with care, and be right back in your consumer clutches, begging to be allowed to spend money on a new one.

Call me a Luddite, but at least plugging the phone in would tell you that it’s either locked or the battery needs charging. As I sit and write this, I’m attempting to charge the phone with a power cord from my iPad. If it fails, it goes to the scrap dealer, along with the old iPad. I’ve been looking for a reason to part with that anyway, and you’ve just given me that reason.

I was considering several brands in my quest to buy a smartphone. At least the list just became one brand shorter. My decision won’t make a bit of difference in the Apple juggernaut, I know. But take that, anyway.

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1 Comment

Filed under consumer products, recycling, technology, thought

One response to “Dear Apple, You’re A Customer Service Zero

  1. Well written, well written, seems that apple thinks themselves to be so much more than they really are. It is sad.

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